Terms of Service

1. About us

These terms apply when you buy services from Savvy Saver ("we", "us"), an online-only web agency based in the UK. You can contact us at hello@savvy-saver.co.uk. We don't offer telephone support.

"You" means the business or person buying our services. If you're buying for a business, you confirm you're authorised to agree to these terms on its behalf.

2. The service

Our Growth Partner plan includes the design and build of your website, hosting, security, maintenance, local area pages, content, lead follow-up tools and the other items listed on our Growth Partner page and in your written quote. Your quote, these terms and anything we agree in writing make up our contract. If they conflict, your quote takes priority.

We provide support by email, live chat and through our client portal, Monday to Friday, excluding UK bank holidays.

3. Quotes and booking

We'll send you a written quote after you complete our quote form. Quotes are valid for 30 days.

To book a build slot you pay the setup fee shown in your quote, or on our website if you book before your quote arrives, less any discount code you use at checkout. It's refundable in full until onboarding starts. Onboarding starts when we begin work on your project, for example registering your domain or starting your design, and we'll tell you when this happens. After that, the setup fee is non-refundable because it covers work already done.

If you're buying as a consumer (not for a business), you have the right to cancel within 14 days of paying under the Consumer Contracts Regulations 2013. If you ask us to start work within those 14 days and then cancel, we may keep a fair amount for the work already done.

4. Fees and payment

• Setup fee: as shown in your quote, payable at checkout when you book your build slot.
• Monthly fee: as shown in your quote, payable monthly in advance by card or direct debit through our payment provider, starting on your launch date.
• Annual option: if you choose to pay annually, the annual fee is payable in advance and no setup fee applies.

We are not currently VAT registered, so no VAT is charged. If that changes, we'll give you at least 30 days' notice. If a payment fails, we'll let you know and try again. If a payment is more than 14 days overdue, we may pause monthly work until it's paid. We won't take your website offline without giving you at least 14 days' written notice.

We may change our prices for existing clients once a year with at least 60 days' written notice. Founding clients keep their monthly price for as long as their plan continues without a break.

5. Term and cancellation

Your plan has a minimum term of 12 months from your launch date. After that, it continues month to month until either of us gives 30 days' written notice.

If you cancel during the minimum term, the monthly fees for the rest of the minimum term remain payable, unless we've seriously broken these terms and haven't fixed the problem within 30 days of you telling us in writing.

We can end the contract with 30 days' written notice for any reason, or straight away if you seriously break these terms, don't pay, or use the website for anything unlawful.

6. Your responsibilities

• Send us the content we ask for (logo, photos, service details and areas covered) in reasonable time. Our 30-day launch promise starts when we have this.
• Make sure anything you give us is accurate and that you have the right to use it.
• Review and approve your website in the client portal.
• Make sure your business, offers and claims on the website comply with the law and any rules for your industry.

7. Changes and fair use

Your plan includes unlimited small changes. A small change is something that takes up to about 30 minutes, such as updating text, images, prices or opening times. We aim to complete small changes the same working day if received before 3pm.

Larger work, such as new features, integrations or major redesigns, will be quoted separately before we start. To keep things fair for every client, we may group many small requests together and agree a reasonable timescale.

8. Ownership

Your domain name is registered in your name. Once you've paid your setup fee, or your first annual payment, you own the website content and design we create for you, and all your business data.

Some premium software, themes and plugins we use are licensed to us and can't be transferred. If you leave, we'll give you a full copy of your website and content and help you replace any licensed tools, or move to free alternatives.

We may show your website in our portfolio unless you ask us not to.

9. Our promises

• Live in 30 days: if your website isn't live within 30 days of us receiving all the content we asked for, your first month's fee is free. Delays caused by late content, approvals or third parties don't count.
• No lost leads: we test your forms every month. If a form stops working and we don't catch it in our monthly checks, that month's fee is free.

We don't promise specific rankings, traffic or numbers of enquiries, because these depend on things outside our control.

10. Liability

We'll provide our services with reasonable care and skill. Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, or for fraud.

Otherwise, we're not liable for loss of profits, revenue, business or data, or for indirect losses. Our total liability to you in any 12-month period is limited to the fees you've paid us in that period.

We aren't responsible for outages or problems caused by third-party providers outside our reasonable control, but we'll do our best to minimise any disruption.

11. Data protection

We handle personal data as described in our Privacy Policy. Where we process personal data on your behalf, such as enquiries from your website, we act as your data processor and will only process it on your instructions, keep it secure and help you meet your obligations under UK data protection law.

12. General

We may update these terms. We'll give existing clients at least 30 days' notice of any important change. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms is found to be invalid, the rest still applies.